Hey there @Maigyn ,
Welcome to the community and thanks for your post.
We apologize if this information comes in to late. To ensure your son's account is not deactivated, you should physically top up the account immediately.
Lucky Mobile's Automatic Top-Up system typically takes 2–3 days to process from a bank account, and registering for it does not trigger an immediate payment.
Top-Up and Deactivation Details
- Automatic Top-Up Delay: If you set up or update auto top-up within 2 days of your charge date, the system might miss the current cycle, and you must top up manually to restore services. Since your date is the 17th and deactivation is the 18th, relying on the automated system is risky.
- Avoiding Deactivation: Once an account is deactivated (typically after 120 days of non-payment), the phone number is released and cannot be retrieved. A manual top-up will reactivate the service within one hour (if account is still active).
- New Billing Date: When you top up a suspended account, the day you make that payment becomes your new Monthly Charge Date for all future months.
Will You Be Double Billed?
- Account Credit: If you topped up on the 16th and the auto top-up is also triggered on the 17th, you will see two charges. However, because Lucky Mobile is prepaid, the second payment will simply sit as a positive balance on the account and can be used if you need to add extras within a billing cycle.
Let the community know if you have more questions.
that may help you get the account up and running.
