Technical_Error when attempting to transfer account/eSIM to new phone

[valkala]

Can't seem to transfer account/esim to new phone.

I get an error during transfer after entering the sms code

Live Chat can't seem to understand or even show attempt to resolve, aside from "goto nearest Bell store". I tried to explain that something is wrong from your site end, but no go. If it was easy to get to a site I would not have attempted online.

[LuckyMobileAntonie · Accepted solution]

Hey there @valkala ,

Welcome to Community and thanks for your post. 

Specifically for transferring an eSIM, you may need to visit in-store for ID verification. Make sure you have your eSIM phone number and EID on hand.

Another trick you can try is to ensure you are using an up to date web browser, turning off any VPNs, making sure your My Account app is updated to it's latest version. If you're still faced with the error after, try turning your web browser in incognito/private mode.

SIM to eSIM or SIM transfer to a new phone

If you are simply completing a SIM to eSIM or SIM transfer to a new phone- and are in possession of the original SIM and device, follow the instructions below or linked above to complete. Ensure your old SIM stays active and able to receive the 'transfer approval text' to complete the transfer.

With the Lucky Mobile My Account app:

1. Log in to your Lucky Mobile My Account app
2. On the Manage my device section, click SIM & device options
3. Click on Transfer service to a new SIM card

With My Account:

1. Log in to My Account
2. Select the mobile phone with the rate Plan you want to change (if more than one mobile phone is registered)
3. Click on the My Phone tab
4. Click Transfer my service to a different SIM Card and follow the on-screen instructions.

Check it out and let us know if you have any questions.