SIM card not activated even after paying

[shivsncuds]

I activated it, it brought me through all the steps, took the money out of my bank account and said “technical difficulties” apparently customer chat (the online one) is open currently (according to the time) but says they’re closed at the moment. Either give me my money back, or fix this issue. 

[LuckyMobileKris · Accepted solution]

Hey there @shivsncuds.

Welcome to the Community.

When a new activation is completed, some processing delays may occur until the full service is available.

Let the Community know if you still need help or if everything is up and running. 

— Kris

[shivsncuds]

Nothing has activated yet, still can’t get ahold to anyone, don’t like how I paid money for something and it not work

[LuckyMobileKris]

Thanks for getting back to us @shivsncuds.

We'll be reaching out in a private message for further information.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Bakfjais]

I activated it, it brought me through all the steps, took the money out of my bank account and said “technical difficulties” apparently customer chat (the online one) is open currently (according to the time) but says they’re closed at the moment. Either give me my money back, or fix this issue please.

[LuckyMobileAntonie]

Hey there @Bakfjais , 

Welcome to the Community and thanks for your post. 

We wanted to check in and see if you were able to complete your activation or if you were still having the same error. 

Looking forward to hearing back from you.

[Maro Camara]

My SIM card still not activated even after I call you guys still not 

[LuckyMobilePatricia]

Good morning @Maro Camara 

Welcome to the community and thanks for reaching out 🙂

When a new activation is completed, there could be some processing delays before the full service is available. Are you still having any trouble?

Keep us posted,

@LuckyMobilePatricia 

[Leon31]

How long will it take to resolve this issue? I am paying for a service that I am currently not receiving, which is unacceptable. Please provide a clear timeframe for resolution.

[LuckyMobileAntonie]

Hey there @Leon31 , 

Welcome to the community and thanks for your post. 

Please share with the community the issues you're currently facing and the troubleshooting steps you've attempted and we will be more than happy to help as best as we can. 

Looking forward to hearing back from you. 

[jonathan25]

I have an account for my phone but I got one for my girlfriend set it up got to the agree terms click continue it took the money from my bank account but didn’t let me make the account and said not enough funds but I bought the 40 dollar bundle and I can show all the proof if need but like i should get my money back cuz that’s a waste when it didn’t even let me make the account but took the money for the bill and the SIM card don’t work 

[LuckyMobileAntonie]

Hey there @jonathan25 ,

Welcome to the community and thanks for reaching out.

When a new activation is completed, some processing delays may occur until the full service is available. Have you retried completing the process and/or reached out for support with technical support?

Let the Community know if you still need help or if everything is up and running.