How do I cancel my account?

[Brog]

How do I cancel my account I am not able to get service here.

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[LuckyMobilePatricia · Accepted solution]

Hey @Brog, thanks for posting!

As Lucky Mobile is a pre-paid service, all you need to do is stop topping up and your account will be deactivated after 120 days. 

Check out Ending your Agreementfor full details.

- Patricia

[Jenko]

You have to call them at tell them cancel my account ..I did that .

[Siavash · Accepted solution]

 

[Rodolfo]

l want to discontinue my lucky mobile account, I get a new phone plan w/ Bell, thanks!

[Amralime]

I want to get rid of this "Lucky" service as I have had nothing but bad luck with this company. I am a disabled female with a brain injury & rely on my cell phone in case of a fall or other emergency & today when I went to use it I was told my phone has been suspended because I am $8.00 short for my bill. I don't get another ODSP cheque until the 18th I was told so I cannot pay it until then but after being shut off today I have decided I don't want to start up with this anymore & just be rid of it. I have had nothing but problems with this service called "Lucky". They spam me non stop with messages about announcements I don't want or need & never gave me my $20.00 top up gift like they said I would get when I topped up early. 

Do I just throw the sim card away or destroy it after I go with another company ? 

[cancellation service]

Hello, I cancelled my Lucky number on October 18, 2025 and they have continued to charge my account. I need a refund of what they have charged. I have the supporting emails for 'removed credit card' and 'removed the mobile number'.

[Karen1962]

Turned off my automatic top up last month but lucky still took money this month and I'm very upset about it and want my money back. I can't find a phone number to call them with