Reissue my QR code

[Adamtmac1987]

So I need to get my QR code reissued after I erased all the downloaded Sims from my cell phone. However I can't seem to find where the QR code was originally displayed and I didn't save it I'm starting to think I might need them to reissue me a QR code is this correct?

[3vikraman · Accepted solution]

Go here: https://www.luckymobile.ca/support/phone/dual-sim-card

scroll down to the bottom for instructions.

[Adeel]

Hello,

I’ve signed up for a Lucky mobile plan this morning and ported overt my number from another provider. I opted to activate eSIM and a notification popped up on my iPhone to activate eSIM but it failed. By then the website had timed out and I no longer have access to the QR code. 

Would it be possible to get the QR code again? I am unable to access the account online because my cell phone number has already been ported to lucky but I don’t have access it to now because of the failed eSIM activation.

Thanks 

[MK4753 · Accepted solution]

Hey Adeel,

Sorry to hear that, If you have a Lucky Mobile or partner store (Such as Bell, The Source, Best Buy, Walmart Wireless, Wirelesswave, T-Booth Wireless) available nearby, just visit them for refreshing the eSIM or doing an eSIM replacement. 

[Oliber66]

Hello,
​I am a new customer trying to port my number to Lucky Mobile. I've already replied 'YES' to the porting authorization text from my previous carrier, and my credit card is already linked for Top-up.
​However, during the setup process, the Lucky Mobile app crashed, and I couldn't complete the eSIM installation. Now, when I try to access the eSIM link again, it says it has expired.
​Since the porting is already in progress but my eSIM is not active, I'm stuck without service. I cannot use the app because it won't let me past the setup screen, and the automated chat hasn't been helpful.
​Could a moderator or support agent please help me get a new eSIM QR code sent to my registered email?
​Thank you.