Incoming calls showing as unknown caller.

[Ireallyneedhelp]

Why is All my incoming calls showing as unknown caller?

[LuckyMobileAntonie]

Hey there @Jrabb8tt ,

Welcome to the community and thanks for letting us know. 

We would like to have a closer look and help as best as we can. 

To get started, we've sent you a private message with what we need to review your case. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

[Trip]

All my calls are showing up A private or unknown, please help. Different phone. Same issue.

[LuckyMobileAntonie]

Hey there @Trip ,

Welcome to the community and thanks for letting us know. 

We would like to have a closer look and help as best as we can. 

To get started, we've sent you a private message with what we need to review your case. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

[ak8976]

Hi, I’m also having the same issue since January 9th when I made my account and I haven’t been able to get help for it and it is kind of an important feature. I keep missing important calls over this.

This issue is insane, especially because the amount of people having it, my plan includes call display yet there is no calls being displayed. I only get No Caller ID ever since i got my account with lucky.

Please help me fix this. 

[LuckyMobileAntonie]

Hey there @ak8976 ,

Welcome to the community and thanks for letting us know. 

We would like to have a closer look and help as best as we can. 

To get started, we've sent you a private message with what we need to review your case. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

[GunnerBoomer]

Hey I'm having the same problem can you help me too please?

[LuckyMobileKris]

Hey there @GunnerBoomer 

Welcome to the community and thanks for letting us know. We would like to have a closer look and help as best as we can. 

To get started, we've sent you a private message with what we need to review your case. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[TerriBlue68]

same thing happened with me.  told with my type of plan, call display is not permitted.  Wrong answer.  Call display is part of my plan and it's right there in black and white print.  So I continued to go with unknown caller even though it is a feature on my plan.  I am not impressed with Lucky's lack of customer service and you don't get the same answer from any of the customer reps (or robots) you chat with.  Very dissatisfied.

[LuckyMobileAntonie]

Hey there @TerriBlue68 ,

Welcome to the community and thanks for letting us know. 

We will be happy to have a closer look into your concern and help as best as we can. 

To get started, we've sent you a private message with what we need to review your case. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.