Hey there @daniel ,
Welcome to the community and great question.
When transferring a landline number to Lucky Mobile, you do not need to reply to a text message. The "Reply YES" text validation is a security measure specifically for wireless-to-wireless transfers.
How Landline Porting Works
- No SMS Required: Because standard landlines cannot receive or reply to SMS, the automated text authorization is bypassed for these types of numbers.
- Manual Verification: Your current landline provider may contact you via a phone call to verify the request, or they may simply process the request based on the account information (like your account number and billing address) provided to Lucky Mobile.
- Longer Wait Time: While mobile-to-mobile transfers often take just a few hours, landline-to-mobile transfers typically take 2 to 5 business days to complete.
What You Should Do
- Do Not Cancel Your Service: Ensure your landline account remains active throughout the entire process. It will be cancelled automatically once the transfer is successful.
- Contact Support if Stuck: If the online activation portal insists on a text reply and won't let you proceed, you may need to contact us or visit a Lucky Mobile store to have an agent initiate the port manually.
- Check for Calls: Keep an eye on your landline phone for any automated or representative calls from your current provider asking for verbal confirmation of the transfer.
Let us know if there's any issues.
