Top-up card validation never ends
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07-20-2022 09:43 AM
I'm in the progress of activating my physical sim card. Everything works fine until the very last step - where I enter my $15 top-up card that I bought at an esso gas station. After clicking the Validate button, a spinning wheel occurs with a label "Verifying your number". It stuck there forever, and I can't proceed.
Some actions I've done:
- Ensure the top-up card number is 100% correct.
- Shut down all addons, including adblockers.
- Switch browser from Chrome to Edge and Chrome Incognito mode. All failed at the same step.
Please advise how to resolve this issue. Thank you.
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07-21-2022 03:09 PM
Hey there @SnowLand,
Welcome to the Community and thanks for your post.
We wanted to start by saying, great post☺ Were you able to complete the request or you're still having issues with your activation?
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07-21-2022 06:18 PM
The issue persisted. I ended up calling customer service to get the sim card activated and toped up.
Please report this to your developers as it seems to be a defect with the validate button/function.
