Sms received by the wrong number

[Doriane]

Hello, I'm experiencing some issues with my new line: i can message people and call them and i can be call by them but when they answer my text it goes to another number. Apparently it's not uncommon but any idea how to fix that?

Thank you

[LuckyMobileAntgio]

Hey there @Doriane , 

Welcome to the community and thanks for your post. 

In order for the community to best assist, a few more details will be needed;

• Did you port in your current phone number? If so, did you have a temporary number prior?
• What is the make and model of your phone?
• Are all your contacts affected or some text messages are received?
• Did you try to reset your network settings in your phone?
• Have you tried to simply restart your phone to have a fresh connection to the network?
• What other troubleshooting steps have you tried so far?
• Have you got in touch with our technical support team to review your concern?

Looking forward to hearing back from you.

[Doriane]

Thank you for your answer,

I recently arrived in canada so this is my first line there. 

My phone is a Samsung galaxy s21

So far the few people that tried to texted me were all affected. One manage to send 2 texts before it started sending to another number. I have restarted my phone several times with no success. And you are the first person to whom i presented my issue.

Thank you

[LuckyMobileAntgio]

Thanks for getting back to us @Doriane , 

We've reached out via PM to assist further. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.