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03-30-2025 05:26 PM
Hello, I'm experiencing some issues with my new line: i can message people and call them and i can be call by them but when they answer my text it goes to another number. Apparently it's not uncommon but any idea how to fix that?
Thank you
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04-01-2025 03:58 PM
Hey there @Doriane ,
Welcome to the community and thanks for your post.
In order for the community to best assist, a few more details will be needed;
- Did you port in your current phone number? If so, did you have a temporary number prior?
- What is the make and model of your phone?
- Are all your contacts affected or some text messages are received?
- Did you try to reset your network settings in your phone?
- Have you tried to simply restart your phone to have a fresh connection to the network?
- What other troubleshooting steps have you tried so far?
- Have you got in touch with our technical support team to review your concern?
Looking forward to hearing back from you.
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04-03-2025 03:22 PM
Thanks for getting back to us @Doriane ,
We've reached out via PM to assist further. Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message
Thanks.
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04-01-2025 03:58 PM
Hey there @Doriane ,
Welcome to the community and thanks for your post.
In order for the community to best assist, a few more details will be needed;
- Did you port in your current phone number? If so, did you have a temporary number prior?
- What is the make and model of your phone?
- Are all your contacts affected or some text messages are received?
- Did you try to reset your network settings in your phone?
- Have you tried to simply restart your phone to have a fresh connection to the network?
- What other troubleshooting steps have you tried so far?
- Have you got in touch with our technical support team to review your concern?
Looking forward to hearing back from you.
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04-01-2025 07:46 PM
Thank you for your answer,
I recently arrived in canada so this is my first line there.
My phone is a Samsung galaxy s21
So far the few people that tried to texted me were all affected. One manage to send 2 texts before it started sending to another number. I have restarted my phone several times with no success. And you are the first person to whom i presented my issue.
Thank you
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04-03-2025 03:22 PM
Thanks for getting back to us @Doriane ,
We've reached out via PM to assist further. Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message
Thanks.
