Replace SIM card

[Keith]

I have misplaced my sim card. Can I get a new sim and keep my old phone number?

[LuckyMobileKris · Accepted solution]

Hi there, @Keith. Welcome to the Community.

Yes, you can keep your phone number with a new SIM. You'll need to visit in-store with a valid piece of photo ID for assistance. Check out our Support page on Lost or Stolen Phones for your options when losing your SIM card or phone.

Let us know if you have any further questions. 🙂

[User12345]

During account creation my new Lucky SIM card failed to activate, the web site got confused and sent me back to step 2 (I think it had got to step 6) after it had already asked about transferring my number and my old supplier sent me a text asking to transfer the number. The account was setup though and it looks like the number transferred but it's using my previous SIM card not the new Lucky SIM. I cannot change the SIM as it wants me to send me a text with a code which I cannot receive. Help!

[PaulS]

I have an active account but am out of Canada so no coverage... and I lost the SIM card somewhere.

My daughter is in Canada and I want her to use my number in her extra phone - mostly so I can do SMSs. 

How can I get my SIM replaced. Can I get it replaced with an eSIM? The number/account has to be in my name. Can I have my daughter go to a Lucky store and get the same number? She's in GVA.

[GordonYoung1965]

Okay I just replaced sim chip.  Rebooted the phone,waiting to see connect to network Having issues.

[Suresh]

I lost my SIM card and just purchased a new one. What should I do?

[Mario]

I need a new SIM card I lost the old one

[Foxashima]

Lucky app wants to text 4 digit code to phone that destroyed in fire

[Layla]

• I haven't used my account since Feb due to the police having my phonce  and all of my banking etc are linked to my number and I can't retrieve any of my logins and I'm on house arrest so I can't leave my house by law. And every number I give them to check that I freakly dialed they denied. I verify everything and I top up  and that still won't activate my number .I top up twice by mistake and was told refunded and wasnt well why would I be able to pay for services and not even able to use them

[Roman_K2]

That doesn't sound good. At least you can send e-mail, or you have been able to post a message here.

My own solution (and I'm not saying this is easy) is to always have TWO phones on hand - two separate SIM cards, separate accounts, and identical, old phones. I have an elderly friend who was having trouble with other cell phone service providers, so I bought her a gray market model of her kind of phone and I pay for a Lucky Mobile account for her. So she has a "back up phone" at all times. Ditto my partner - she has a Lucky Mobile SIM card and account to back up her Bell Canada "land line" which is very strange - it's tied to her TV and internet access via an incomprehensible modem.