1 ACCEPTED SOLUTION
Accepted Solutions
Hi there, @Chad mcmartin. Welcome to the Lucky Mobile Community, and thanks for reaching out.
To schedule a callback, you have a couple different options:
When calling our Customer Service number and first prompted with the IVR system, you may be asked if you want to schedule a callback instead of holding for an agent. If you agree, you'll follow a few steps:
- Confirm the 10-digit phone number on which you want to be called
- You'll be given next available callback time (e.g., “We estimate you’ll be called at around 9:30am”). You cannot choose the callback time.
- You'll receive a confirmation text message after booking the callback ("Your call request is booked! We'll call you on <DATE> between <TIME and TIME>. Data rates may apply").
Alternatively, you can also schedule a callback by visiting us online on our Request a call
page. Your confirmation will be sent via text message or email, depending on your communication preferences set in your Lucky Mobile My Account profile settings.
Let us know if you have any further questions. Best wishes.
Hi there, @Chad mcmartin. Welcome to the Lucky Mobile Community, and thanks for reaching out.
To schedule a callback, you have a couple different options:
When calling our Customer Service number and first prompted with the IVR system, you may be asked if you want to schedule a callback instead of holding for an agent. If you agree, you'll follow a few steps:
- Confirm the 10-digit phone number on which you want to be called
- You'll be given next available callback time (e.g., “We estimate you’ll be called at around 9:30am”). You cannot choose the callback time.
- You'll receive a confirmation text message after booking the callback ("Your call request is booked! We'll call you on <DATE> between <TIME and TIME>. Data rates may apply").
Alternatively, you can also schedule a callback by visiting us online on our Request a call page. Your confirmation will be sent via text message or email, depending on your communication preferences set in your Lucky Mobile My Account profile settings.
Let us know if you have any further questions. Best wishes.
