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12-16-2022 12:58 PM
Do I need to cancel my automatic top-up if I have changed my provider on my phone number?
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12-17-2022 08:16 AM
Hi there @Myfriend.
Welcome to the Community.
If you've ported out your phone number, then no. If you've gotten a brand new phone number, then yes.
Let us know if you have any further questions.
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10-18-2023 08:01 AM
Hi there, @Sa1. Welcome to the Lucky Mobile Community.
You'll need to log into the Lucky Mobile My Account profile linked with your previous number and cancel the auto top-up from the Top Up Options page.
Let us know if you have any further questions.
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12-17-2022 08:16 AM
Hi there @Myfriend.
Welcome to the Community.
If you've ported out your phone number, then no. If you've gotten a brand new phone number, then yes.
Let us know if you have any further questions.
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10-16-2023 02:55 AM
How do I cancel automatic top up if I got a new number?
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10-18-2023 08:01 AM
Hi there, @Sa1. Welcome to the Lucky Mobile Community.
You'll need to log into the Lucky Mobile My Account profile linked with your previous number and cancel the auto top-up from the Top Up Options page.
Let us know if you have any further questions.
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04-29-2025 10:04 AM
This doesn't work. Tried to cancel my auto top up through page provided above, but doesn't allow a cancel auto top-up option, only auto top up monthly and Monthly With Low Balance. Please help.
