Do I need to cancel my automatic top-up if I have changed my provider on my phone number?

[Myfriend]

Do I need to cancel my automatic top-up if I have changed my provider on my phone number?

[LuckyMobileKris · Accepted solution]

Hi there @Myfriend.

Welcome to the Community.

If you've ported out your phone number, then no. If you've gotten a brand new phone number, then yes.

Let us know if you have any further questions.

[Sa1]

How do I cancel automatic top up if I got a new number?

[LuckyMobileKris · Accepted solution]

Hi there, @Sa1. Welcome to the Lucky Mobile Community.

You'll need to log into the Lucky Mobile My Account profile linked with your previous number and cancel the auto top-up from the Top Up Options page.

Let us know if you have any further questions.

[dbr]

This doesn't work. Tried to cancel my auto top up through page provided above, but doesn't allow a cancel auto top-up option, only auto top up monthly and Monthly With Low Balance.  Please help.