ESim activation

McTam1977
Contributor

Hi ... I am trying to activate an ESIM on a Google Pixel 4 ,but i keep getting an error message saying there is an issue with my SIM profile ,and the following : Operation Code : 9    Error Code: 10014 

Can anyone tell me how to fix this ? Ive tried resetting network, factory resetting phone ,and nothing is working ! 

1 ACCEPTED SOLUTION

Accepted Solutions

LuckyMobileAntgio
Moderator

Hey there @McTam1977 , 

Welcome to the Community and thanks for your post. 

That's definitely odd and we're here to help. 

Check out Dual SIM and eSIMOpens in a new tab or windowon LuckyMobile.ca, once on the page, scroll down and expand Google Pixel to make sure the settings and steps are followed properly.

Keep us posted on the results.

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2 REPLIES 2

LuckyMobileAntgio
Moderator

Hey there @McTam1977 , 

Welcome to the Community and thanks for your post. 

That's definitely odd and we're here to help. 

Check out Dual SIM and eSIMOpens in a new tab or windowon LuckyMobile.ca, once on the page, scroll down and expand Google Pixel to make sure the settings and steps are followed properly.

Keep us posted on the results.

Is eSIM support for Google Pixel 6 Pro coming soon?