Credit card not valid

[zhxzhx]

Why does it keep saying that my credit card is not valid? Everything I've entered is correct. Is Visa Credit card not accepted?

[LuckyMobileAntgio · Accepted solution]

Hey there @zhxzhx,

Welcome to the Community and thanks for your post. 

Out of curiosity, are the billing information (Home address and name) on the account and credit card account matching? 

Lucky Mobile accepts the following cards:

• Visa, Visa Debit, MasterCard, American Express (Canadian or U.S.)
• International credit cards are accepted for one-time Top-Ups only
• MasterCard Debit is not accepted
• Interac Debit is not accepted

You can find more about payments and Ways to Top-Up on our website.

As a side note, if you're attempting to input a new credit card on your account, it is important to not use any autofill or transfer from your mobile wallet functions. To ensure the card is registered correctly, manually input all of the required information. 

[zhxzhx · Accepted solution]

my billing info matches. All good now as TD called me the next day to confirm the transaction...they suspected fraud. 

[AK]

Is anyone else having the same trouble? I have triple checked the info I imputed and it is all correct.

[Cincal]

Why am I getting a message saying my credit card can’t be used for payment at this time. There are funds on the card?

[maddog73]

I have tried at least 5 times in the last 24 hours to top up with 2 separate credit cards and the system will not process the payment.  What is happening?

I have double and triple checked with my bank.  They say they are not flagging or holding the transaction in any way.  They can see my attempt to make the purchase, but for some reason you (the service provider) is not continuing with the transaction.

[LuckyMobilePatricia]

Hey @Cincal & @maddog73. Thanks for reaching out to the Lucky Community 🙂

Have you been able to successfully Top-Up your account?

Keep the Community posted.

- Patricia

[Lena]

Hi there,

Has anybody the same problem that the Lucky Mobile App says that the top up with Credit Card is not possible because of Technical difficulties? I try it now since three days but it does not work. 

Does anybody has an idea to resolve the problem? 

 

[Neitomononasimp]

Hello, I have been having problems with lucky mobile for about 3-4 months now and I’m honestly thinking of leaving now because I have a PERFECTLY GOOD visa debit card that has enough money for what I’m trying to purchase, but the app/website keeps saying “card is invalid” or “cannot process your card” , I have talked to my bank and they confirmed it was on your side. Please fix this.

 

[Neitomononasimp]

Update apparently sences it’s a interact debit it won’t work so I guess I’m switching 

[LuckyMobileAntgio]

Hey there @Lena, 

Welcome to the community and thanks for your post. 

As per your screenshot, we can see that your phone is in airplane mode and it may be blocking some information to be properly registered. 

Try deactivating airplane mode and/or try completing the task within My Account on a desktop/laptop.

Keep us posted on the results.

[Lena]

Hi there,

Thank you for your answer. Unfortunately it does not work out of airplane mode neither. And I do not have connection to a desktop/laptop to try another hardware. 

My Credit Card is valid. I use it everyday. That cannot be the reason. What can I do to use my phone number again? 

Kind regards

Lena 

[LuckyMobileAntgio · Accepted solution]

In the instance that you do not have a desktop/laptop, you can give your regular mobile browser a shot with the following My Accountlink.

Give that a try and let us know the results.☺​

[Lena]

Thank you, I could top up now. Have a good day. 

[NotHappyAtAll]

For two months now I have had issue topping up with my Mastercard in all facets that are options. I have spoke with customer service several times and been disappointed at the incompetence and the lack of regard for customer retention. Am I the only one having this issue?