Account Suspended. Payments made.

[Meagan]

Hi, my account got suspended so I top up my payment. It says in my bank account that the money was received but on the Lucky Mobile app it says that the payment has failed and I cannot receive call, call people or text. Can I atleast get a refund?!!

[hypermonkey20]

Hi there, I missed a payment on my account and now it says that I'm owing. It was set to automatic top up. My phone has been inactive and shut off and my phone received the message that my sim is not provisioned. I tried to buy a prepaid card to fix the imbalance in my account, but when I try to use the card pin number it does not allow it to go through. I guess the system requires me to use my other method of payment to start working again? If that is the case, will I be able to add the prepaid amount after I have done so. 

Also, will my sim start working again if I make a payment to bring my account to a positive balance? 


Thank you

[jjaakob]

Hi, I topped up my account balance the appropriate amount to get it back to $0 but the negative balance still hasn't changed and my service still isn't working. It's been over 24 hours the payment has been made. My sim card says that it's unregistered at the moment. 

An automatic top up payment was made on Feburary 12th, but my bank account went negative which is what I'm getting started this whole mishap, and caused me to lose service. The top up amount was still taken by somebody though. But then I got that back out of the negative, and still no service. I then topped up the required amount again, and even got a confirmation email for it, but my account is still saying it's negative. I didn't get any notification that my account was suspended or anything, so I'm sorta lost on what to do at the moment.

[MrAcadia1971]

I paid my account two days ago and it still says i owe money.