Account Suspended. Payments made.

[Meagan]

Hi, my account got suspended so I top up my payment. It says in my bank account that the money was received but on the Lucky Mobile app it says that the payment has failed and I cannot receive call, call people or text. Can I atleast get a refund?!!

[LuckyMobileKris · Accepted solution]

Hi there, @Meagan. Welcome to the Community.

We wanted to check in and see if your services had come online yet. Do keep in mind that payments made directly from a bank account can take up to 2-3 business days to be processed from your bank to us, and thus be applied to your account.

You can also take a look at our support article here on Ways to Top-Up for more info and advice. 

We also invite you to check out our Top up during suspension thread.

Let us know if you were still in need of assistance.

[Tranquillity]

i laid for a topup when i signed up charged on my credit card and yet it says that my account is spended, this doesn’t get fixed I’m staying with Public Mobile

[Anelle2001]

I’m having the Same issue!! It’s been over a week since I tried paying for my plan but it still hasn’t shown up in my Lucky account but it’s been taken out of my bank. How were you able to resolve this??

[nowisek]

Hi I've registered, paid by credit card and "account is suspended". Nothing in history of payments, but money are taken from my bank account

[Annoyed AF]

OK but shouldn't this HUGE issue be fixed? Can you just make it so that there is no 2-3 days before the payment be processed??? This is literally unheard of!!! 

[Someone]

I haven’t been able to make phone calls nor receiving and sending SMS text messages. I have an IPhone 7 Plus, I’ve attempted to restart my phone, Data Roaming, Turning Airplane Mode on & off. I’m not sure what could be the problem. 
Could anyone help?

[Dennis Barrett]

I paid over 80 dollars to top up my account today, ( the basic account of 15 bucks oer month) but it is still suspended for lack of payment. WHY?

[hk_1]

I am using a pre-paid card. My automatic top-up didn’t go through and my account was temporarily suspended. I have now topped up with the correct amount- the payment has gone through, credits were deducted for my plan, but I am still unable to use data and call minutes.

[dilek]

i paid for top up, but still shows my current balance $0

[jh1]

I paid 35CAD for 50GB of data, but it says my account has been suspended. The payment has been approved, but why has it been suspended?

[cindythebest]

I am trying to find out if there was a problem with my new activation or not.

I bought a Lucky Mobile SIM Card, and went through though website to active SIM and create an account.  I ported a number over during this process.  I did receive a text from my "prevous" cell phone provider which I answered "yes".  The process went very smothly and no surprises.

But its been 1.5 hours and I cannot make calls, I cannot receive calls, or use data.

When I log into my online account with a web browser, I see a message

"Your current balance is $0.00 and your account has been suspended"

Am I being too impatient with my new account?  Or is there some other problem with my account?

[Oyt]

Hi, I have the same problem as you...I activated it on Dec 1st. When activating, they asked to set a first top up of 27$+tx. So, I did and it has been charged on my credit card. But today (Dec 3rd), the balance in my Lucky Mobile account is still 0 and I have the same message as you. Replying here to see if anyone has an answer to this issue...

[Scott t]

I topped up yesterday and am cut off today? Why?

[mcl]

HI,

I just set up an account for a new plan.

a) in my account details it says:

Your current balance is $0.00 and your account has been suspended. Your account has been suspended because your Auto Top-Up payment has failed.

b) in my CC card I can see two authorized payments with the same amount (monthly plan), same time, no further details.

Is that just a timing issue and I should wait a few hours?

Why is lucky charging two payments?