3G passes that only work on the lucky mobile app

Happy559
Contributor

‎10-22-2022 09:36 PM - last edited on ‎10-24-2022 08:01 AM by

Never connects to any server and times out. In 10 minutes they’re gone and not once have I been on line. I’ve been calling about this for 3 days and been told to turn my cell data off. What’s the point of having it.  I want a refund and I’m going back to anyone not owned by the big 3. Oh crap they own everything. 

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LuckyMobileKris
Moderator

‎10-25-2022 03:31 PM

Hi there @Happy559.

Welcome to the Community.

For the Community to be better able to assist, we'll need you to clarify a few things for us:

  • When you say "Lucky Mobile app", are you meaning that your data is only working in that app?
  • Where are you roughly located? For privacy, please do not post your full address.
  • Have you checked to make sure your APN settings are correct? We have a Support page here on how to set them - How do I change my APN settings?Opens in a new tab or window
  • What kind of phone are you using?
  • Are you having issues with your 3G while indoors, outdoors, or both?
  • What troubleshooting steps have you personally completed so far?

Let us know if you still need us.

— Kris

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