Top up methods / troubles

[Sliivo]

having trouble topping up my account

[LuckyMobileAntgio · Accepted solution]

Hey there @Sliivo,

Thanks for your post. 

In order for the Community to best assist, more details will be needed in terms of the payment method you're trying to use. 

We also have a great support article titled Ways to Top-Up on our website that will help you find different ways to top-up and provide helpful tips if you're having issues.☺ 

[Mike]

Why can't I top up my account.

[Heatwill83]

I've tried to put money on my phone sale Xoom a PayPal partner and they sent me a PIN code that I have to enter in but don't know where I have to do it I need help

[Farah]

I have tried using multiple sim cards trying to top up using the app, but they are having problem recognising the credit cards but I've been using the same credit cards before to top up multiple times with no issues.

[Sweetgums]

Is it possible to top up my account on the date I'm supposed to top it up with my balance on my lucky Mobile account

[Sweetgums]

You have to wait for  a certain day of the month it should say it underneath top up your account or underneath your account plan

[Confused]

Anyone having an error pop up stating technical difficulties when processing payment? It's been all day.

[Winkster 64]

Can i set up my bank account to pay

[Dimeji]

Hey, I would like to know if I can set up "Lucky Telecom inc" as a payee with my banking app and set the account number as my phone number and use that to pay my phone bill, would that work?

[Malkeet singh]

How to use voucher?

[Dren]

Cant top up account???

None of your articles helped at all and Ive been trying to get my account paid but it wont let me.. I go to change the phone plan, and even that doesnt work. I dont understand?? I have the funds to pay it. Please fix this. Its very frustrating..

[LuckyMobileKris]

Good morning, @Dren. Welcome to the Lucky Mobile Community, and thanks for your post.

For the Community to be better able to assist, further info will be needed.

• Are you receiving an error when topping up? If so, what does it say?
• What method are you using to top up?
• Are you topping up via the app, or in a web browser?

Please take the time to review the Support article posted by @LuckyMobileAntgio earlier in this thread to ensure that you hadn't possibly missed any steps, as well as for troubleshooting advice.

Looking forward to hearing back from you.

[Dren]

Hello, thanks for the reply. To answer your questions;

1. On mobile, I get a "technical difficulties" error, claiming its a backend issue. On desktop it tells me "

Your account is still suspended as you didn't add sufficient funds to cover your Monthly Charges". Which is funny because I do have the funds in my account, and I am entering the correct information.

2. I am using my debit card, it's the same card I have been using to top-up for months now. No idea why its suddenly not working

3. I tried topping up by calling, I tried on my desktop, and I tried the mobile app. Nothing is letting me top-up.

I would like to try and delete the cards from my account to re-add the one that I use to see if that works, but your app and website don't allow that, and if they do they sure don't make it easy.. I even tried changing the Plan instead of topping up and it tells me "The changes to your plan cannot be completed online."