Top-Up Card Issue - Code Already Used

[Brandon]

So I bought a top-up code but when I go to enter it on the website and on the phone it says that the code has already been used despite it being, allegedly, a new code. Why is this happening?

[LuckyMobileAntonie · Accepted solution]

Hey there @Brandon , 

Welcome to the Community and thanks for your post. 

In the instance that you were sold a Top-Up card that doesn't work, you will need to return to the point of sale with the receipt to get it verified. 

Let the Community know if you have more questions.

[darwin]

bought a 50 dollar calling card  but it is not recognized  how can i varify  from my receipt  can t get anyone on phone

[Naulty1982]

After I bought the 50$ top-up paper the store prints out I came home and noticed that the 16 digit pin to enter,I couldn't see the last 8 digits of the pin cause when it got printed out it didn't show on the paper properly,,went to the store and they said nothing they can do and to get ahold of your provider,,,just hoping I didn't waste 50$ for nothing...please help me..I still have the top-up paper aswell..

[Subhan]

I brought a lucky mobile prepaid card from 7 eleven. when I try putting it in its saying that it's not valid. what should I do. I chatted with your AI bot and than a human I think. They told me they will call me after I sent them a screenshot shot. I was on hold for 25 mins. This is terrible customer service and I am on the verge of leaving this company. I have been a customer for 4 years and this is pathetic.

[LuckyMobileAntonie]

Hey there @Subhan , 

Welcome to the Community and thanks for your post. 

In the instance that you were sold a Top-Up card that doesn't work, you will need to return to the point of sale with the receipt to get it verified. 

Let the Community know if you have more questions.