System error when topping up

[NP1]

My account is currently deactivated, and i have been trying to pay the required amount of 25 dollars with a lucky card, but every time i attempted to pay, a "Due to a system issue, we have not been able to add funds from one of more of the Top-Up Cards entered. Please try again at a later time." showed up on-screen.

And i've tried to set up a auto-pay, it stopped, and when i tried to cancel the autopay, it said "Sorry, we were unable to cancel your Automatic Top-Ups.".

I figured auto-pay wasnt working, but now im unable to anything, It's been an issue ive been dealing for a month now.

[LuckyMobileKris · Accepted solution]

Good morning, @NP1. Welcome to the Lucky Mobile Community, and thanks for your post.

We wanted to check in and see if you were still having issues using your top up card. If so, could you please provide some additional details?

• Are you trying to use the card through the Lucky Mobile My Account app, or by logging in via a web browser?
• If the former, have you made sure your app is up to date?
• If the latter, have you tried clearing your cookies & cache then trying again?
• Have you tried redeeming the top up card directly through an agent or by dialing *111 on your Lucky Mobile device?

At times, there may be maintenance or updates being made in our system that can impact your ability to make full use of services through your Lucky Mobile My Account profile. In these cases, it's best to give it some time and try again later in the day.

Furthermore, as you mentioned your account is inactive as is, do bear in mind that all Lucky Mobile accounts are cancelled and closed 120 days after the last successful top up. Once this happens, the account is unable to be reactivated and you'll need to open a new account.

We also invite you to check out our How To Ways to Top-Up to learn alternate ways to make a top-up when faced with these types of issues.

Let us know if you were still in need of assistance. Looking forward to hearing back from you.

— Kris

[SlayCorpse]

I encountered the same thing today. My account is about to be suspended because the phone service, website, and the app are all down. I have top up cards but can't apply them to my account. It's very frustrating. No customer service, no support, nothing...

[LuckyMobileAntonie]

Hey there @SlayCorpse , 

Welcome to the community and thanks for your post. 

We wanted to check in and see if you were able to add your top-up cards and/or if you had a chance to review the accepted solution above?

Let the community know if you still need any help.