Hey there @Jessiboohammy ,
Welcome to the community and thanks for your post.
The immediate "session has timed out" loop in the Lucky Mobile app can be caused by corrupted local app data, active VPN connections, or network communication glitches.
How to Fix the App Loop
- Clear app cache and data: Open your phone settings, find the Lucky Mobile My Account app, and clear both the cache and storage.
- Turn off your VPN: Active VPNs mask your IP address, causing Lucky Mobile's security system to immediately reject and close your login session.
- Switch to mobile data: Turn off Wi-Fi and open the app using your Lucky Mobile LTE data. The app can read your SIM card and often logs you in automatically without requiring manual credentials.
- Reinstall the app: Delete the app completely, restart your phone, and download the latest version from the App Store or Google Play Store.
If the app continues to loop, log into your account using a desktop or mobile browser via the official Lucky Mobile My Account Web Portal and let us know if that works.
In the instance that the error continues, please share the following:
- Are you using an iPhone or Android device?
- Does the login work normally through a web browser?
- Are you setting up a brand new account, or logging into an existing one?
Looking forward to hearing back from you.
