Payment goes through but balance isn't updated and no data

[darakof]

So for around a month now I don't have any data, and I mean it says "Not connected". So I tried switching plans just in case, and my payment came just a few days ago, the problem is that I still have no data, and the balance is zero, and it's saying my my account will be suspended because no payment went through (I was still charged). I tried topping up manually and it says I should have the money on my balance in the payment history but no money is there.

[LuckyMobileKris · Accepted solution]

Good morning, @darakof. Thanks for reaching out.

Firstly, could you please review our thread here and the approved solutions on your APN settings? If these aren't set correctly, they could cause interference with your ability to fully connect with our network, regardless of your payment status. Beyond that, have you spoken to Tech Support and opened a ticket if needed to look into your data issues?

In regards to your account status, please do bear in mind that as the Community is a peer-to-peer support channel, we can't speak to the specific circumstances of your account personally. With that said, do you have automatic top-up enabled for your account? If so, funds would only be withdrawn when needed and immediately applied towards your plan's monthly cost - ostensibly, your current balance would always show as zero as a result.

Lastly to be thorough, we would recommend reviewing and confirming that you're logged into the correct Lucky Mobile My Account profile, and that your payments, in particular your manual payments, are being applied to the correct account.

Looking forward to hearing back from you. Best wishes.

— Kris