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Hey there @Tyroneclarkehillier .
Welcome to the Community and thanks for reaching out.
Data connection speeds (and in turn consumption concerns) are relatively hard to pin down just like that as there could be so many different factors that could be the cause, such as; Background app refresh, OS/IOS or app automatic updates via mobile network, Wi-Fi assist or Automatic mobile data usage, Newly downloaded apps, The phones memory is full, topography, line of sight to our towers and the list goes on.
In order for the Community to help with tips and tricks, we will need a few details from you;
- What is the make and model of your phone?
- Is your IOS or OS updated to it's latest version?
- During the span of a day, do you mainly use your mobile data or you're mostly connected to Wi-Fi?
- Review your APN settings
to ensure it is set up correctly. - Do you use your phone as a Hot Spot?
We also have a great support article titled I’m having issues with my service on LuckyMobile.ca that you can check out. Once on the page, click on My data speeds are slower than normal to expand the field for more details.
Looking forward to hearing from you.
— Kris
Hey there @Tyroneclarkehillier .
Welcome to the Community and thanks for reaching out.
Data connection speeds (and in turn consumption concerns) are relatively hard to pin down just like that as there could be so many different factors that could be the cause, such as; Background app refresh, OS/IOS or app automatic updates via mobile network, Wi-Fi assist or Automatic mobile data usage, Newly downloaded apps, The phones memory is full, topography, line of sight to our towers and the list goes on.
In order for the Community to help with tips and tricks, we will need a few details from you;
- What is the make and model of your phone?
- Is your IOS or OS updated to it's latest version?
- During the span of a day, do you mainly use your mobile data or you're mostly connected to Wi-Fi?
- Review your APN settings to ensure it is set up correctly.
- Do you use your phone as a Hot Spot?
We also have a great support article titled I’m having issues with my service on LuckyMobile.ca that you can check out. Once on the page, click on My data speeds are slower than normal to expand the field for more details.
Looking forward to hearing from you.
— Kris
