Mobile Data and Calls Not Working After Successful Top-Up

KK
Contributor

‎11-05-2026 11:30 PM

Hello,

Since November 5, my mobile data and outgoing calls have stopped working, even though my phone shows LTE and I still have data remaining. I can receive calls, but I cannot make outgoing calls or use the internet without Wi-Fi.

I noticed that my October $35 automatic top-up appeared in my Lucky Mobile payment history, but the payment was not reflected in my bank account. My balance later became -$29.

I have now successfully topped up another $35, and my account balance is $6. However, my mobile data and outgoing calls are still not working, even several hours after payment.

I have already restarted my phone, checked my cellular settings, and tried airplane mode, but nothing has worked.

I have also experienced errors when trying to access the Lucky Mobile app and website.

Could a Lucky Mobile representative please check whether my account is suspended or restricted and help restore my service?

I have already completed the payment, and I urgently need my mobile service restored.

Thank you for your help!

0 Likes
1 REPLY 1

LuckyMobileAntonie
Moderator

‎11-06-2026 01:50 PM

Hey there @KK , 

Welcome to the community and thanks for your post. 

It appears you are experiencing service disruptions with your mobile, including issues with mobile data and outgoing calls. Here's a breakdown of common troubleshooting steps:

Mobile Data and Outgoing Calls Not Working:

  • Restart your phone: This is a basic but often effective first step.
  • Check your balance: Ensure you have sufficient funds for your plan and any add-ons. Payments may take up to 30 minutes to be applied after receipt.
  • Network Settings: Make sure your phone's network settings are set to "Automatic." For iPhones, ensure "Cellular Data Options" are set to "Enable LTE > Voice and Data."
  • APN Settings: If data issues persist, you may need to update your Access Point Name (APN) settings.
  • Signal Strength: Ensure your phone shows service "bars." Try moving outside if you are in an enclosed area.
  • Disable Wi-Fi: If you are trying to use mobile data, ensure your phone is not connected to Wi-Fi.
  • Reset Network Settings: This can be done in your phone's settings under "Reset."

If all of that has already been verified and tested, please provide the following details:

  • Is the issue only happening indoors, outdoors or both?
  • Are you having any difficulties with text messaging as well?
  • Where are you currently located when the issue occurs?
  • Is your phone updated to it's latest IOS/OS version?
  • Are other Lucky Mobile users in your area facing the same issues (that you know of)?
  • Which network is selected in your network settings?
  • Have you contacted our technical support team to verify your concern and open a ticket if needed?

We also invite you to check out TroubleshootingOpens in a new tab or window on LuckyMobile.ca for more tips and tricks when facing issues with your service.

Looking forward to hearing back from you.

 

0 Likes