Issues with porting my number to Lucky Mobile

[Babydoll8279]

I have been trying to get my number ported from Virgin to Lucky for 5 days now with no luck. I finally thought it worked the 4th time I spoke with someone. Well it didn't, my service with Virgin is no longer active, and my lucky mobile still has my temporary number when you call anyone, but yet my account online shows the virgin mobile number as my number. I tried calling the number I'm supposed to have and it says it's out of service. I am so angry and frustrated right now. I wanna scream. How can I get this fixed properly without having to call 50 times to do it

[LuckyMobileAntonie · Accepted solution]

Hey there @Babydoll8279,

Welcome to the Community and thanks for your post. 

Sometimes when transferring your number a small delay may be in effect to complete the entire process. If you haven't done it already, turn your phone off and back on, as a fresh connection to the network can help move things along. 

To learn more about Transferring your phone number to Lucky Mobile click Transferring your phone number to Lucky Mobile.

[Customer 101]

Signed up to Lucky Mobile service, chose two days later to activate and transfer my number, it now three days later past the scheduled activation date. How long does this process take?

[EnGee]

I just registered for Lucky using the Esim option.  Used my Credit Card and got a confirmation number.  My current provider texted me a request to approve the number port/transfer.  I responded with Yes.  I created my Lucky Mobile online account.  It's been 1hr and my number has not transferred.  My CC has not been charged, my online account doesn't have my plan details or cell # associated.  What's going on?  Doesn't this using take no less than 30 mins to port a number?

[Bryan2k5]

I'm in the same boat. Done all those things, tried to activate esim, says it's invalid or has been used. 

I've attempted to port into lucky mobile. Got my order confirmation after putting in all the information, created my account like it asked. Got my email with my user agreement. Got my text from my old provider asking if I wanted to port out, replied to that. I've had nothing happen since then.

The only hiccup I had was trying to activate the esim they provided. It says it's invalid or has already been used. It's been a couple hours, I still have service with Public Mobile. Just seems impossible to get someone to talk to on either provider. My credit card hasn't been charged and when trying to call public Mobile port request phone number, they say they have no request for a port with my number.

Any ideas? 

[LuckyMobileKris]

Hi there, @EnGee and @Bryan2k5. Thanks for reaching out.

We just wanted to check in and see if either of you were still having issues with completing your ports from your previous provider to Lucky Mobile. As mentioned in the solution above, at times there can be delays brought on by a number of different reasons, as it is a complicated system maintained by multiple providers.

If you are still having issues, have you reached out to the Support team for either provider in this case? If there is an issue with a port request, they'll be able to see the cause immediately and assist with resolving to get things moving again. Do bear in mind that as the Community is a peer to peer support channel, we don't have access to your accounts and can only speak in broad strokes as to what the issue may be if it's not a wider spread problem.

Let us know if you were still in need of assistance. Best wishes.

— Kris

[confused1123]

Tried porting in my old phone number from Public Mobile, but they rejected the port. So the Public account is still active. My question is, what is the status of the Lucky Mobile account? I was never able to activate the sim or complete the activation process. I can't seem to manage my Lucky Mobile account as there are no services attached to it. 

[Somatic4210]

So I went through the process, and then nothing happened. Waited a few hours, still nothing. Now it's been 2 days and it still hasn't transferred over. I got the text and responded "Yes" to switching the number over from my old provider within 90 minutes. What gives? My old SIM still works, but the current LuckyMobile SIM says I can't register with it again as it's in use if I go to the buy a plan page. It pretty clearly isn't being used. Does the transfer process normally take a week???

[LuckyMobileKris]

Good morning, @Somatic4210. Thanks for reaching out.

At this amount of time, it's most likely that there's conflicting info on our end preventing the port from being completed, or possibly further info needs to be collected before it can be completed. Have you called in or reached out via eChat or social media for further assistance? Do bear in mind that as the Community is a peer-to-peer support channel, we don't automatically have account specific insight.

Looking forward to hearing back from you.

— Kris

[Lewwisp]

Yesterday I activated my lucky mobile sim card and opted for the number transfer option (I was with Public mobile). I received the text from them and replied yes ot them, but i didn't received any confirmation from either side. It has been 24 hours now and my lucky mobile is still not working, nothing has changed. I just want to know, if this is normal and how long does it usually take? I cannot find any information on the lucky mobile page other than: it may take some time...

Thanks!

[LuckyMobileAntonie]

Hey there @Lewwisp , 

Welcome to the community and thanks for your post. 

While it is normal for a transfer to take "some time," 24 hours is longer than the typical 2-hour window for mobile-to-mobile transfers in Canada. Since you have already replied "YES" to the authorization text, the process should have progressed much faster.

Common Timelines

• Mobile-to-Mobile: Most transfers complete within 90 minutes, and almost all should finish within 5 hours.
• Landline-to-Mobile: This can take up to 3 business days.

Troubleshooting Steps

If your Lucky Mobile SIM is still not working after 24 hours, your port may be "stuck". Try these steps to resolve it: 

• Restart Your Phone: Turn your phone off and back on. This often forces the device to recognize the new network once the port has been completed in the background.
• Check the Old SIM: If your Public Mobile SIM still has service (can make calls or receive texts), the transfer is definitely not complete.
• Toggle Network Settings: Ensure your network settings are set to "Automatic" in your phone's cellular settings.
• Verify Account Standing: Ensure your Public Mobile account was active and in good standing when you started; inactive numbers cannot be ported. 

Give those a try and let the community know if you're still having issues.

[Lewwisp]

Thanks for the quick reply, but i did everything you mentioned a few times already, and i just redid it now. Still nothing. My phone has 2 sim trays so i can see that my public mobile still has service and that lucky doesnt connect to anything. What else can i do? I also tried to redo the process again, cause i thought that maybe i did an error or something, but on the lucky mobile site it says that the sim card is already in use. So I guess i did everything right.

[LuckyMobileAntonie]

Thanks for testing the troubleshooting tips @Lewwisp , 

We will be happy to have a look into it and help as best as we can and have sent you a private message with what we need to get started. 

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.