Cannot add Service Pass

[SpamMaster657]

I got a text message telling my I could add more data via a Service Pass. I follow the link, and it tells me I am on WiFi and must download the app. I am not on WiFi. I have turned off my WiFi. I have turned off everything in my phone related to WiFi. It still says I am connected to WiFi and must download the app. I tried to download the app, but it failed due to not having any data available. I don't have an active service pass of any type. Can anyone help me get the website to recognize that I am not connected to WiFi?

[LuckyMobileKris · Accepted solution]

Hi there, @SpamMaster657. Thanks for reaching out.

To be clear, are you not connected to any Wi-Fi network and not able to use any data? In this case, you wouldn't be able to connect to luckymobile.ca; activating a service pass is not exclusive to having a Wi-Fi or an LTE connection, it simply requires you to log into your account via My Account

Could you please try connecting to a local Wi-Fi network of any kind and try again? If the issue persists, please provide screenshots of the link prompting you that you're on Wi-Fi and must download the app.

Looking forward to hearing back from you. Best wishes.

— Kris