After refilling, how do I use it?

[Shiho4123]

I used up my monthly schedule and refilled it with $20 from my credit card. The $20 has been added to my Current balance as shown in the picture.
How can I then use it on my smartphone?

[LuckyMobileAntonie · Accepted solution]

Hey there @Shiho4123 , 

Welcome to the Community and thanks for your post. 

The Community will need more details on what you mean by use it on my smartphone. 

You simply need to make sure to have enough funds on your account prior to your renewal date to cover your monthly rate plan. 

Let the Community know if you have more questions.

[PreachJohn]

How do I go about using my current balance of $13 on my monthly phone bill which is presently on prepaid status.

[LuckyMobileKris · Accepted solution]

Good morning, @PreachJohn. Thanks for reaching out.

If you do not have auto top-up enabled, your current balance will automatically be deducted from each month on your monthly renewal date. In the case you have an outstanding credit as well as having auto top-up enabled, you'll need to disable auto top-up first before the credit is deducted. Check out our thread here on Using account credit for payment for more details.

Let us know if you have any more questions. Best wishes. 

— Kris