double charge

[mistatee]

hey there, i just registered a sim card and chose the 25$ plan. i was charged twice. is that normal? does lucky charge 2 months when starting out? thank you

[Deepa]

I pay my Jan plan 25$ but charge me a twice why so I need my money back.

[Maggie SKY]

Hi

I have the same issue I paid $25 this morning by credit card and that is reflecting on my card and my phone account. They then took the same amount out again just over an hour later and that amount isn't showing on my account tried contacting their customer chat and said that they couldn't contact my bank. Even when I said I would send a screenshot they can't take any attachments which is ridiculous. I was glad to see this post as it is something on their side. Now I am out the money until hopefully their mistake is fixed but said to contact my bank.

[LuckyMobileAntgio]

Hey there @Maggie SKY , 

Welcome to the Community and thanks for your post. 

We just wanted to clarify, when a manual payment is processed, from time to time a small delay can occur before it is visible on your account. 

A manual payment will not stop the registered Automatic Top-Up process. If a double payment occurs, the overpayment would become a positive balance on your account for future use to add Add-Ons or Passports within an already paid service period in case of need. 

Another thing to consider if you have multiple Lucky Mobile phone numbers under the same My Account profile, is to ensure to have selected the correct phone number before making any manual payments.

Let the Community know if you have more questions.

[doremican]

A few days ago, I topped up my account.  Today, I switched plans, and it charged me the full price (thereby overpaying).

How do I get credited back for the top-up from a few days ago?  Thanks.

[Unlu]

I am a new customer of Lucky Mobile. I have reached out to them twice now in regards to a double billing on my credit card,

I googled the question for Fun and what I found….It’s not cool at all. Looks like they’ve been doing this for a long time, and they act like they don’t know what’s going on. I’m very disappointed,

maybe it’s time to inform The Office of Consumer Affairs (OCA)!!!!!

stop doing that!

and stop acting like you don’t know!!!!!.

its wrong!!!!

you just lost a customer #%!