Weak indoor signal

[base]

Indoor my phone indicated reception 1 out of 5 bars. I can neither call nor receive calls.  Tried to turn to wifi-calls but no luck.  Any help is appreciated.

Many thanks.

re: I'm using iPhone 8+, Lucky mobile plan $30/month, 3G, 1GB data... since 2021.  No problem before.  My location is on 4/F behind Park Royal, West Vancouver.  Can oversee distant buildings.  Blockage is not envisaged.

[rjw8625]

Having a similar issue. I just signed up for service yesterday. Today the phone sees the Lucky network and recognizes my phone number and I was able to send a text, but calls say "call ended" as soon as I press dial and I live in the middle of the region. The really odd part is that text messaging and mobile data just fine.  I took it to a Bell store today and we changed out SIM cards.  This made no difference.  The phone is older, model LML212VL, but it's odd that calling doesn't work when text and data does.

[LuckyMobileKris]

Hi there, @rjw8625. Welcome to the Lucky Mobile Community, and thanks for your post.

We wanted to check in and see if you were still having issues with your calls. If so, could you please provide additional details for the Community to be better able to assist?

Do keep in mind that many factors can limit signal strength; topography, environmental conditions, line of sight to towers, types of buildings in your area, etc. Additionally, please bear in mind that if your phone is considered "grey market" (from another provider / country), we're unable to guarantee full service.

• Have you tried changing the network settings in your phone?
• Have you tried inserting your SIM into another phone to confirm if the issue is signal related or hardware related?
• Are the issues only happening indoors at home, or outdoors as well?
• Do you know of anyone else in the are having similar issues?
• What troubleshooting steps have you done so far, beyond replacing the SIM?
• Have you got in touch with our technical support team to open a ticket?

In the meantime, we'd also recommend our Support page titled I’m having issues with my service (calls, text, data) for general troubleshooting tips and advice.

Looking forward to hearing back from you. Best wishes.

[rjw8625]

---

could you please provide additional details for the Community to be better able to assist?

• Have you tried changing the network settings in your phone? 
• Have you tried inserting your SIM into another phone to confirm if the issue is signal related or hardware related?
• Are the issues only happening indoors at home, or outdoors as well?
• Do you know of anyone else in the are having similar issues?
• What troubleshooting steps have you done so far, beyond replacing the SIM?
• Have you got in touch with our technical support team to open a ticket?

---

Yes, have reset network settings multiple times.

The rep at the Bell store tried this and was able to call with the Lucky Mobile SIM and his phone.

It doesn't seem to be an indoor vs. outdoor issue.

I used the chat feature in the app, then spoke on the phone with a representative who moved me up to Level 2 tech.  That person suggested going to the Bell store.  Their opinion is that it is a hardware issue.

[LuckyMobileKris]

Thanks for all your details, @rjw8625.

As the Bell representative that you spoke to in-store was able to make use of the SIM without issue in their phone and L2 tech found no other issues, we would have to conclude the same - it's most likely a hardware issue. Unfortunately, the very nature of a hardware issue means it's unable to be determined the exact cause beyond a reasonable doubt without actually having the phone in hand.

Lucky Mobile does provide a selection of budget friendly phone options that are guaranteed to have full compatibility with our network. You can take a look on our website on our SIM Card and Phones page.

Have a great day.

[PanPan]

Hi,i encountered the same issue (week indoor cell coverage) at my home recently. I got only 1 bar (and sometimes SOS only) when i am at my home. It only happened recently (for a few weeks or a month). Most of time cannot use the service which was pretty annoying. Tried resetting network and carrier update as mentioned in this thread, but situation has not improved. Any input is much appreciated. 

re: i am at caledon east, no high rise building around me, so i don’t think there is any blockage of signal. 

[LuckyMobileKris]

Good morning, @PanPan. Welcome to the Lucky Mobile Community, and thanks for your post.

It's good to hear that you've already taken some steps to troubleshoot and investigate on your own. For the Community to be better able to assist from here, please take the time to review the questions asked of other users earlier in the thread, as well as the recommended troubleshooting advice that you yourself have not already attempted.

Do bear in mind as well that while there may not be high rises near you, signal may not be exclusively weakened by this. The closest tower may simply at a difficult range from you, or it could be overloaded from there being too many users in the area.

Looking forward to hearing back from you. Best wishes.

[PanPan]

@LuckyMobileKris The situation has not improved and it is lasted for a month already. My lucky cell service has got to SOS only a lot of the time. Can someone contact me for further investigation? Thank you.