Unregistered SIM card

[NatalieDesbois]

I have activated a SIM card however it’s still saying it’s unregistered SIM card

[LuckyMobileAntgio · Accepted solution]

Hey there @NatalieDesbois.

Welcome to the Community and thanks for your post.

Firstly, we'd recommend shutting off your phone, then removing and reinserting the SIM card. At this point, restart your phone. If at this point you're still not getting signal, check and make sure you're not in airplane mode. As a last step, check your phone's network settings and make sure Network Selection is set to Automatic.

If your connection is still not working and your phone was sold prior to January 2017, this could mean that your device is locked to a different carrier (You can unlock the device for free by contacting the original carrier).

For more troubleshooting tips and tricks, check out our Support page titled I’m having issues with my service (calls, text, data)

[fitchicklet]

I spoke with four different Lucky Mobile reps this morning. I requested a SIM SWAP, from an older Samsung Galaxy S5 phone to my NEW SIM CARD in a Samsung Galaxy S10+.

Now, my OLD SIM/S5 phone is dead, "not registered on network",
AND

My NEW SIM/S10+ is also dead, "not registered on network".

I am a senior and unable to use any telephone service now.

I need Lucky Mobile to make my new SIM card functional.

PLEASE HELP, urgently.

[LuckyMobileAntgio]

Hey there @fitchicklet,

Your request requires access to your account in order to review your SIM change. 

We have sent you a Private Message. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[Trish11]

I paid for my mobile service and tried activating with an esim. There was no service , so I went and bought a physical sim and tried to activate that. But it still would not work. I've since tried to change the initial email hoping that it would work. How can I get this fixed

[G_Peeace1]

I Bought a new sim chip nd got it activated. I even took it to a Lucky mobile kious  nd they said they couldn't do it I need help tryna get my oh to work