Calls drop or sometimes cut in and out.

[Chappie59]

Hi.  I live between Kingston and Middleton, NS and sometimes my calls drop in the house or cut in and out.  Is this area bad for that?

[LuckyMobileAntgio · Accepted solution]

Hey there @Chappie59 , 

Welcome to the community and thanks for your post. 

The Community being a peer to peer assistance channel and not having direct access to your account would make it hard to determine these kind of things. 

However, we can confirm that usage within a house, basements, buildings, underground parking lots, etc. can affect mobile reception. 

• Are you experiencing the same while being outside? 
• Have you reached out to our technical support team to get the location verified (only if services outside is also affected)?

Looking forward to hearing back from you.

[Chappie59]

How does one contact the technical team?

[LuckyMobileAntgio · Accepted solution]

In order to contact our technical support team (only if services outside is being affected as well), check out the Contact Us page on the LuckyMobile.ca website.