Sometimes in my workplace I had to submit employee expenses on Lucky Mobile. This is what I did, because I could not find a better way - unless forum admins can suggest otherwise. 😅
1) There are no receipts of topping-up. So you need to make your own based on the information you can gather.
2) Log in to your Lucky Mobile account on a computer (not via their app), and then go to the history of account (don't remember the exact names off the top of my head), and select the range of dates/period you are interested in.
3) Then take a screenshot of this page as proof that the account was topped up.
4) Now, Lucky Mobile only shows the charges / top-ups without the sales tax! 😭 You will need to also show how much you paid with the sales tax in order to get a proper refund.
5) You will need to make a printscreen /screenshot of the charge on your credit card showing the actual transaction to Lucky Mobile. Don't forget to mask/color all the other charges except the Lucky Mobile for personal data protection - your employer doesn't need to see all transactions.
6) Submit these 2 pictures as "receipts", and explain why you submit both documents. My employer accepted it no issues.
Bottom line is, Lucky Mobile's payment history is the worst I have ever seen, so you need to come up with new creative ways.
Moreover, I have a $5/month bonus credit for a referral so I automatically top up $20 from my credit card instead of $25. Lucky Mobile does not show that I topped up $20 and a separate credit of $5 for the total of $25 - it shows that the top-up was $25. So again, I have to explain on my expenses why Lucky Mobile's records show the top up was $25, but my credit card only shows $20+tax.
I do hope the developers could improve their system to properly report all the transactions. Orherwise it is not user friendly and super confusing. 😳
