Transferring your phone number from lucky mobile to a new sim card

kaitlynfox28934
Contributor

my phone and sim card are broken. i have all my info, but when i try to transfer to a new phone and sim it needs a code sent to my old sim. but i have no way of getting the code? what do i do? how do i get my new sim to work with my account 

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Accepted Solutions

Hey @Jesslilolme05

You can transfer your service to a different SIM card by following the steps under Transferring my service to a different SIM Card under SIM Card SupportOpens in a new tab or window

If you're unable to complete these steps, you'll need to visit a Lucky Mobile storeOpens in a new tab or window with valid photo ID for further assistance.

 

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10 REPLIES 10

Kellythejin
Contributor

Same issue here

Jesslilolme05
Contributor

Hi, I been with lucky for a year now and I recently lost my sim card so I bought a new one and would like to transfer my old lucky mobile number to my new lucky mobile SIM card, how do I go about this? Please help 

How do I switch my account over to a new sim card now that I cannot access the text message sent out to my old phone?

Hey @Jesslilolme05

You can transfer your service to a different SIM card by following the steps under Transferring my service to a different SIM Card under SIM Card SupportOpens in a new tab or window

If you're unable to complete these steps, you'll need to visit a Lucky Mobile storeOpens in a new tab or window with valid photo ID for further assistance.

 

tmcgregor
Contributor

moving my SIM Card to a new iphone 13Pro

My phone was recently stolen. I went online and attempted to set up another SIM card and it asked Me to verify My phone number via text..... Helloooooo, Did I not say that My phone was STOLEN!

Can anyone help Me switch My phone number to a different SIM????

All My other accounts including My Bank accounta are being hacked and I NEED this phone number switched

THANK YOU

I bought a new Lucky Mobile SIM assuming that I will be able to switch to the new SIM via the portal. Unfortunately, it requires that I enter a code that is being send to my line. I haven't used my line since a while since I misplaced the SIM at home here. It's not stolen but misplaced at home. What's a way to transfer my line to a new SIM while I can't receive messages/codes on the old SIM (since I don't have it). TIA for your answers

.my phone was stolen and want my phone on this phone how do i get it?

Tkallday
Contributor

What can I do no lucky store in my city?? Cannot receive the code as it's sent to my old Sim card n my LOST PHONE 

I bought a SIM card a few days ago that was faulty so I bought a new one because live chat suggested to, in hopes I could transfer my service to the new sim but I need access to the phone number given, and because the physical SIM card was faulty, I can’t receive the code to transfer. I spent over $50 on the service as a 1st timer, please help resolve this.