Top up during suspension

[Momlife]

So I forgot to top my sons phone. It has now been suspended. I tried to top up online I'm blocked. Tried calling *111 on his phone and it wont got thru.  Do I need to go to lucky kiosks or call customers service using my phone (not lucky line) just one to get my sons phone back up. 

[LuckyMobileAntgio · Accepted solution]

Hey there, @Momlife,

Thanks for your post and welcome to Community.

We have a great Support article titled Service Troubleshooting that may help you get the account up and running.

Check it out and let us know if it helped. ☺

[trakk_999]

I’ve always paid on time and only had this account for about 6 months. why was it just shut down?

[LuckyMobileAntgio · Accepted solution]

Hey there @trakk_999.

Welcome to the Lucky Mobile Community, and thank you for your post.

The Community will need more details in order to help;

• Have you verified the status of your online account?
•  Did you have enough funds to cover your plan this month?
• Did you request any changes to be made?

We'd also recommend checking out our Support article on Service Troubleshooting for more info that may be of assistance.

Looking forward to hearing back from you.

[Ranillo]

Why my account was suspended? I topped up Dec 9.

[26549621]

I have used all my time for the month and just topped phone up. How long till its activated  again.

[draiwet]

I have two #'s with Lucky mobile, you never took the payments from my account and now the phones are

[valleyroadboy]

I joined Lucky paid my monthly bill, question is why is it saying now my account is suspended?

[melansonp]

I paid 3 times and my phone is still not actived

[LuckyMobileAntgio]

Hey there @melansonp, 

Welcome to the Community. 

Wanted to confirm if you were up and running or if you still needed help?

[Phonecalls]

Can't get acc to activate whatsoever rather I pay with top up card or my bank/debit 

[LuckyMobileAntgio]

Hey there @Phonecalls,

Welcome to the Community. 

Wanted to confirm if you were up and running or if you still needed help?

[wonk]

This morning I successfully activated the $25 Unlimited Canada Min 500MB plan with payment by VISA. I received a message "Great news! Your account is now active" from you.

But my account shows following message.

"Your current balance is $0.00 and your account has been suspended. Your account has been suspended as you have not paid your Total Monthly Charge (Plan + Add-Ons). Top-Up now with sufficient funds to continue your mobile service.Please note, if you don't Top-Up, your account will be deactivated on October 12, 2022 at 11:59:59 p.m. (ET) and you will no longer have access to any remaining funds."

How can I solve this problem?

[IO]

My account has been suspended, but the monthly payment charged successfully.

[Ramesh]

My call service is suspended. I am trying to talk to customer service, there is no option to talk to someone. It asks for call back, which is not happening after my several request. Do I have any choice or look for other service provider?