Account Suspended. Payments made.

[Meagan]

Hi, my account got suspended so I top up my payment. It says in my bank account that the money was received but on the Lucky Mobile app it says that the payment has failed and I cannot receive call, call people or text. Can I atleast get a refund?!!

[LuckyMobileKris · Accepted solution]

Hi there, @Meagan. Welcome to the Community.

We wanted to check in and see if your services had come online yet. Do keep in mind that payments made directly from a bank account can take up to 2-3 business days to be processed from your bank to us, and thus be applied to your account.

You can also take a look at our support article here on Ways to Top-Up for more info and advice. 

We also invite you to check out our Top up during suspension thread.

Let us know if you were still in need of assistance.

[Tranquillity]

i laid for a topup when i signed up charged on my credit card and yet it says that my account is spended, this doesn’t get fixed I’m staying with Public Mobile

[Anelle2001]

I’m having the Same issue!! It’s been over a week since I tried paying for my plan but it still hasn’t shown up in my Lucky account but it’s been taken out of my bank. How were you able to resolve this??

[nowisek]

Hi I've registered, paid by credit card and "account is suspended". Nothing in history of payments, but money are taken from my bank account

[Annoyed AF]

OK but shouldn't this HUGE issue be fixed? Can you just make it so that there is no 2-3 days before the payment be processed??? This is literally unheard of!!! 

[Someone]

I haven’t been able to make phone calls nor receiving and sending SMS text messages. I have an IPhone 7 Plus, I’ve attempted to restart my phone, Data Roaming, Turning Airplane Mode on & off. I’m not sure what could be the problem. 
Could anyone help?