To keep your Lucky Mobile account active, you must Top-Up your account with enough funds to cover your Total Monthly Charge (Plan + Add-Ons) each month.
There are several ways to Top-Up. Our recommended method is Automatic Top-Up.
There are two Automatic Top-Up options:
1. Monthly with Low Balance Top-Up
With this option we will automatically charge your credit card, Visa Debit or bank account every month with enough funds to cover your Total Monthly Charge (Plan + Add-Ons), prior to your Monthly Charge Date
. We will also Top-Up your account any time your balance reaches a minimum amount (set by you), ensuring you have funds available in case you need to buy a Service Pass.
2. Monthly Top-Up
With this option we will automatically charge your credit card, Visa Debit or bank account every month with enough funds to cover your Total Monthly Charge (Plan + Add-Ons), prior to your Monthly Charge Date.
If you forget to change your Monthly Top-Up settings when you change your Plan and Add-Ons, we will automatically change your Top-Up amount to match your new Total Monthly Charge for you. This way, you never need to worry about losing your service.
You can set up Automatic Top-Up when you activate at a Lucky Mobile retailer, during online activation, with the Lucky Mobile My Account app or by logging into My Account.
Ready? Set up Automatic Top-Up now
For Manual or Express Top-Up methods check out the Community How To titled Ways to Top-Up or Balance & Top-Up at LuckyMobile.ca
