How do I refund my balance or transfer it to my next month's payment?

[EllenAtkin]

There has been $15 sitting in my acc. for months. I want to use it to pay my monthly balance or have it refunded. How do I do that? My monthly acc. is set up for auto pay. It is over $30/ month. It comes off my CC. thanks

[RunUnicornRun · Accepted solution]

1. I believe Lucky Mobile does not issue refunds at all.
2. The easiest way to use the $15 on your account would be to cancel the auto top-up, and add $15 manually, so that there would be a total of $30 available for the upcoming monthly fee. After the $30 were used/charged by Lucky Mobile, you then could set up automatic top-ups for $30/month again.

[EllenAtkin]

Thanks RUR.

I thought so, but I wanted to confirm. Cheers,

[Bob1]

If you cancel the automatic top up, then I believe you lose the bonus data that is provided to customers who are enrolled in the auto top up program.