Can't make or receive calls. Incoming calls go straight to voicemail

[Evans]

I can't make or receive calls why is that and I'm paying but can't receive calls. Anytime someone calls me it say that it goes straight to voicemail I can't even access the voicemail. Whyy?

[cornishcoves]

4 customers here with our service down and you have NO ANSWERS OR EVEN A PLACE TO ASK A QUESTION WITH ANY HUMAN INTELLIGENCE?FOR 3 DAYS AT LEAST NOW NO SERVICE (OTTAWA)

[LuckyMobileAntonie]

Hey there @TH37773 , @cubog3000 and @cornishcoves ,

Welcome to the Lucky Mobile Community, and thanks for reaching out.

For the Community to be better able to assist, please take the time to review and test the troubleshooting advice and further questions asked of other users earlier in this thread. If the issues persist, please provide further information at your earliest convenience.

**Some users may intermittently be unable to make top-up payments through self-serve. If not urgent, please wait a day for the payment to reflect. If urgent, please make a manual payment using a top-up voucher.**

Looking forward to hearing back from you. 

[cornishcoves]

okay problem is sorted out; had to talk to rep and re enter my top up information.   hope everyone else is finding solutions also. CC

[Klau]

Hi, 

I activated my new lucky mobile sim 3 days back. My internet and messages are working well but I'm unable to make or receive calls. When I dial a number the call goes completely silent, doesn't even ring and then disconnects. All the calls I receive are going straight to my inbox and I can't access my inbox. 

One thing I noticed was that when I try to make a call immediately after dialing the number, the signal goes completely zero for a few seconds. 

[BeeGuy]

Hi I have a LG Velvet 5G phone that is VOLTE and it's a BELL phone had no problems with public mobile up to a week ago now they tell me it's not VOLTE witch it is so came back to BELL on Luckily and having the same issue, Can't make voice calls????? 

[LuckyMobileAntonie]

Hey there @BeeGuy ,

Welcome to the Lucky Mobile Community, and thanks for reaching out.

For the Community to be better able to assist, please take the time to review and test the troubleshooting advice and further questions asked of other users earlier in this thread. If the issues persist, please provide further information at your earliest convenience.

Looking forward to hearing back from you.