Activating a new line with eSIM on Lucky Mobile

[LuckyMobileAlexander]

Activating a new line with eSIM through LuckyMobile.ca

What is an eSIM?

An eSIM (short for embedded SIM) is a digital SIM built into recent phones that lets you activate a cellular service instantly and securely, and an associated phone number and plan, without having to use a physical SIM card.

Follow the steps below through LuckyMobile.ca to instantly activate with eSIM. There is no cost to activate eSIM and you won’t have to wait for a physical delivery!

Activations in the Lucky Mobile My Account app

If you use the Lucky Mobile My Account app to activate a Mobility line on eSIM, you’ll be prompted to set up your eSIM in the app. If you haven’t completed your eSIM setup, log in to the app and select Set up eSIM.

You can find all the above by visiting eSIM Support.  Existing customer activating a new device? Log in and activate

 

New customer? What you'll need before you get started:

1. Confirm your smartphone is eSIM compatible.
2. Are you switching to Lucky Mobile from another Canadian mobile provider?

   IMPORTANT: Do NOT cancel your current service and ensure that your account is in good standing, as only active phone numbers are eligible to be transferred. Learn more about transferring your number to Lucky Mobile.

3. Planning to sign up for Automatic Top-up? Have your credit card or bank account information on hand. Learn more about ways to Top-Up
4. No Automatic Top-Up? You'll need a Top-Up Card or credit card to make your initial payment. What types of payment are accepted?
5. Choose the plan you wish to Activate your new Lucky Mobile line with.
6. Setup the eSIM on your compatible smartphone.

If you're having issues please complete a Search in the Lucky Mobile Community for your related problem or topic and add your post/comment. A Lucky Mobile moderator will be able to assist.

Login/Register if you're not yet a Lucky Mobile Community user.

[Jahmess]

Hi,

So, I recently got a Pixel 7 and wanted to transfer my Lucky SIM to eSIM since it supported it and security is king. Leaving my active physical SIM card in my phone, I logged into the Lucky Mobile website then the "Phone" tab to start the process of transferring using my phones' IMEI 2 as the one to activate the eSIM. I get the 4-digit code sent via SMS and enter it and click Next/Continue. I get a message saying there was a technical issue, with a "Try Again" button onscreen underneath. Pressing it just returns the same message and button. In the background it says "ERROR_RESERVING_ESIM. I get a notification on my phone spamming me saying, "SIM 1 not provisioned."

I contact Lucky Support Chat and after 20mins I'm told I have to go to a Bell store to get my issue corrected. Turns out I just had to go through the process of adding eSIM in my phone settings and it worked.

The steps to transfer from SIM to eSIM need to be clearer and/or your system needs to fix that technical issue that left me with no cell service and a trip to a Bell store with a Lucky rep that I didn't even need to take.

Other than that, the service has been great. Support not so much.

Thanks.