Unable to Call the netherlands with region1

Gerard2200
Contributor

‎07-26-2023 04:22 AM

I bought the service plan for region 1 ,which includes calls to the netherlands, but i cant make these calls. If i try , i get a message to topup service plans other than region 1. Now the other plans don't include the netherlands. So what should i do. I need to make a call urgently.

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LuckyMobileAntgio
Moderator

‎07-28-2023 12:40 PM

Hey there @Gerard2200 , 

Welcome to the Community and thanks for your post. 

We wanted to reach out to see if you were able to make the call or if you were still facing the same issue. 

If so, here are a few things to try and consider;

  • Have you verified the composition of the phone number in question to make sure it is dialed correctly?
  • Could it be possible that the phone number is from a different location?
  • Do you still have available minutes in your plan?
  • Have you tried to restart your phone and/or reset your network settings?
  • Have you got in touch with our technical support team to verify your concern and open a ticket if needed?

Looking forward to hearing back from you.

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