Dollarama bonus - account was suspended for a few hours after one month - Am I still eligible?

[Trevor1]

I have purchased the SIM card from Dollarama and activated the account. My account was suspended for a few hours after one month, I added funds that day to reactivate. I'm waiting for my Dollarama bonus text still almost a month later. Should it take this long?

[LuckyMobileKris · Accepted solution]

Hi there, @Trevor1. Welcome to the Community.

Firstly, have you reviewed the eligibility rules and taken the proper steps to make sure you're included in the promotion? You can check out the details on our website at Lucky Mobile SIM cards at Dollarama, but also to make sure, you must:

• Purchase a Lucky Mobile SIM card from Dollarama (SIM cards are non-refundable)
• Activate the SIM card
• Remain opted in to marketing preferences in order to receive SMS messages from Lucky Mobile
• Complete an initial top up for the first month
• Top up within 30 days to cover the second month

If your second top up was outside of that first 30 days, you would not be able to receive the gift card.

To take a closer look for you, we'll be reaching out in a private message as well. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

[HerStory]

July 17, 2023   Hello Lucky Mobile  I have the same problem, I have activated 3 accounts & have complained by phone, & never got any info on how to claim the $20 Dollarama G.C.  This forum is the only place I have ever even seen an answer.  Staff appear that they are not properly trained and/or do not care

[LuckyMobileAntgio]

Hey there @HerStory , 

Welcome to the Community and thanks for your post. 

In order to receive the bonus, you have to have met and followed all of the details mentioned above. 

If you did, let us know and we will reach out accordingly to verify.

Looking forward to hearing back from you.