Does lucky mobile provide a QR code?

[Mommy2009]

Does lucky mobile provide a QR code for your phone plan on the website

[LuckyDRock · Accepted solution]

Hello there @Mommy2009 

Are you referring to a QR code for a Lucky Mobile eSIM activation or a Lucky Mobile plan activation on a physical SIM?

Check out the links above and let us know if you have further questions. 😀 

[Ayanfe101]

I didn't recieve a Qr code to download my esim profile after activation, How do i get my Qr Code?

[Lu123 · Accepted solution]

Hello,

https://www.luckymobile.ca/support/phone/dual-sim-card 

Cordially 

[Safwan]

I did activation today with brand new phone number, waited 2 hours no prompt came for eSim. Tried all steps mentioned on website 3 times. didn't work.

Call support waited 1 hour for call back, agent could not help transferred me to technical team. Technical team took 30 mins and end up saying they are bell technical team can't help me, and also can't transfer me back to lucky. I had to call in again.

called again waited 1.5 hours for call back, agent transferred me to prevention this time, was on hold for 15 mins in between. Prevention says cannot validate my account with 6 digits code sent on my new number which sim is not working, so they can't help me either.

What can I do after all this, considering can't go in person.

[LuckyMobileAntonie]

Hey there @Safwan ,

Welcome to the community and thanks for bringing this to our attention. 

We can definitely understand your frustration and we are grateful that you took the time to let us know. With this being said, we will be more than happy to have a look into it and help as best as we can. 

We've sent you a private message with what we need to get started.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.