Checking your balance and monitoring your usage with Lucky Mobile

[LuckyMobileAlexander]

How to check your account balance:

1. With the Lucky Mobile My account app 

The Lucky Mobile My Account app is an easy and convenient way to manage your account 24/7, wherever you are, right on your phone – and best of all, the app is free and using it does not require data.

1. Launch the Lucky Mobile My Account app on your phone.
2. Your balance is displayed on the main screen, at the top of the screen.

Download the app today by scanning the QR code with your phone.

2. With My Account

Another convenient way to check your balance and manage your account 24/7 is by using My Account's online tools.

1. Log in to My Account.
2. On the Overview tab, your current balance is displayed under My prepaid account.

3. Dial *LUCKY (58259) on your phone.

• Simple and convenient.

How to monitor your usage: 

1. With the Lucky Mobile My Account app:

1. Launch the Lucky Mobile My Account app on your phone.
2. Click Usage at the bottom of the main screen.
3. A summary of your usage for the current month will come up. This page also shows you how many days are left before the data, calling minutes, and text messages included in your plan are refreshed. To see the details for each type of usage (data, text messages, Add-Ons), click on the corresponding usage section.
4. Scroll down and select All Usage Details to see a detailed summary of you usage for the current month as well as previous months' information.
5. Click Usage Details to return to the previous screen when you’re done.

2. With My Account:

1. Log in to My Account.
2. On the Overview tab, the My Usage section will show your usage for the current month. This page also shows you how many days are left in your current paid period before your data, calling minutes, and text messaging are refreshed.
3. To see the details for each type of usage (data, text messages, Add-Ons), click on the corresponding usage section.
4. To review the usage details for the current month, click View usage details at the bottom of the My Usage section. This will also allow you to access previous months' information.

Learn more about managing your Lucky Mobile account.

[Paris]

How do I update my credit card information? My expiry date  has changed. Do I need to do anything for the autopayment to go through?

[LuckyMobileAlexander]

Hi @Paris 

There are two different ways you can update your Automatic Top-Up.

Both App and My Account steps can be found inside Change my payment information for Automatic Top-Up under Balance & Top-Up.

With the Lucky Mobile My Account app :

1. Launch the Lucky Mobile My Account app on your phone
2. Click Change Automatic Top-Up and follow the instructions on the screen

With My Account:

1. Log in to My Account
2. Click the My Prepaid Account tab
3. Click Change Automatic Top-Up and follow the instructions on the screen