Why can i not text all of a sudden?

lionheaRTD
Contributor

So all of a sudden I'm texting with my gf (she's with pc mobile) and at the same time we are texting each other (everything is working) all of a sudden the texts fail to go through for us both at the exact same time...both accounts are paid and up to date...our apn settings are fine and phones have been restarted....why is this happening?

1 ACCEPTED SOLUTION

Accepted Solutions

LuckyMobileKris
Moderator

Hi there, @lionheaRTD. Welcome to the Lucky Mobile Community.

We wanted to check in and see if you were still having issues with your text messaging. If so, could you clarify on a few things for the Community to better able to assist?

  • Is this issue only happening with your girlfriend?
  • Is it only text messaging? Are you still able to call each other normally?
  • Is this only happening at home? Do you see a difference when you're away or elsewhere in general?
  • Have you spoken to Tech Support already and made a ticket?

Just to make sure, we'd recommend double checking our Support page on How do I change my APN settingsOpens in a new tab or window to make sure everything matches as it should. 

Looking forward to hearing back from you.

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1 REPLY 1

LuckyMobileKris
Moderator

Hi there, @lionheaRTD. Welcome to the Lucky Mobile Community.

We wanted to check in and see if you were still having issues with your text messaging. If so, could you clarify on a few things for the Community to better able to assist?

  • Is this issue only happening with your girlfriend?
  • Is it only text messaging? Are you still able to call each other normally?
  • Is this only happening at home? Do you see a difference when you're away or elsewhere in general?
  • Have you spoken to Tech Support already and made a ticket?

Just to make sure, we'd recommend double checking our Support page on How do I change my APN settingsOpens in a new tab or window to make sure everything matches as it should. 

Looking forward to hearing back from you.