Hey there @sammizhou8 ,
Welcome to the Community and thanks for providing us with a screenshot of your concern.
We added a few tips and tricks below that you can try;
- Clear your browsers cookies and a cache and try again.
- Check to ensure you're using the web browsers latest version (updates).
- Try in incognito mode.
- Try turning your pop-up blocker fully off.
- Turn off any VPN (if one is being used).
- Try via the My Account app.
- Try on a different browser (Chrome, Edge, Firefox, etc.).
For others who may be experiencing similar issues, please bear in mind that this can come up from time to time when there's maintenance being done in the back-end of the Lucky Mobile systems. It may be worth simply waiting and trying again later.
Otherwise if you're still having difficulties or if the issue has persisted for an extended period, please provide further details as to what troubleshooting you've attempted and any results. Additionally, please clarify as to what error message you're receiving - a screenshot (with any identifying personal info censored) would be a great start.
Give those a try and keep the Community updated with the results.
