Unable to link Phone number and Account

[Mell]

I'm having issues linking my phone number to my account. I've tried multiple times and it doesn't let me no matter what, even if my number is correct. I can't top up without this and I need help.

[Jibby]

How come it says I need to link a number but when I do it to won't let me

[sammizhou8]

I am unable to link an account with my phone number. See below screen shot.

An error occurred while processing your request. Please try again.

Please help. Thank you.

[LuckyMobileAntgio · Accepted solution]

Hey there @sammizhou8 , 

Welcome to the Community and thanks for providing us with a screenshot of your concern. 

We added a few tips and tricks below that you can try;

• Clear your browsers cookies and a cache and try again.
• Check to ensure you're using the web browsers latest version (updates). 
• Try in incognito mode.
• Try turning your pop-up blocker fully off.
• Turn off any VPN (if one is being used).
• Try via the My Account app.
• Try on a different browser (Chrome, Edge, Firefox, etc.).

For others who may be experiencing similar issues, please bear in mind that this can come up from time to time when there's maintenance being done in the back-end of the Lucky Mobile systems. It may be worth simply waiting and trying again later.

Otherwise if you're still having difficulties or if the issue has persisted for an extended period, please provide further details as to what troubleshooting you've attempted and any results. Additionally, please clarify as to what error message you're receiving - a screenshot (with any identifying personal info censored) would be a great start.

Give those a try and keep the Community updated with the results.

[JULIA1999ROSE]

I just activated my sim card i try to link my acount and have service but i cant message error pop up all the time 

[LuckyMobileKris]

Hi there, @JULIA1999ROSE . Welcome to the Lucky Mobile Community, and thanks for your post.

We wanted to check in and see if you were still having difficulties getting your services up and running, along with linking your account. Have you taken the time to review the troubleshooting advice provided earlier in this thread?

If you're still having difficulties, please provide further details as to what troubleshooting you've attempted and any results. Additionally, please clarify as to what error message you're receiving - a screenshot (with any identifying personal info censored) would be a great start. 🙂

Looking forward to hearing back from you. Best wishes.

[Kyle]

I was advised to delete my online profile and re-register, but still does not work. Is there any fixes?

[Bryrio]

Me too , please help !!!

[LuckyMobileAntgio]

Hey there @Bryrio , 

Welcome to the community and thanks for your post. 

We wanted to check in and see if you were still having difficulties getting your services up and running, along with linking your account. Have you taken the time to review the troubleshooting advice provided earlier in this thread?

If you're still having difficulties, please provide further details as to what troubleshooting you've attempted and any results. Additionally, please clarify as to what error message you're receiving - a screenshot (with any identifying personal info censored) would be a great start.

Looking forward to hearing back from you. Best wishes.

[Liz18]

I have a Lucky Mobile account, but now I cannot link my mobile service to my profile, but it used to work previously. And It say my account has already been added previously, but nothing show up. It's really a problem since I need to view my payment history