Switched to Auto Top-ups - Monthly bill is automatically paid?

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PeePeePeePeterPan
Contributor

‎09-11-2025 07:24 PM - last edited on ‎09-12-2025 07:42 AM by

I've switched to auto top up, does that mean the monthly bill is  automatically paid & I don't have to worry about shut-offs? 🤔

 

 

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LuckyMobileKris
Moderator

‎09-13-2025 08:35 AM

Good morning, @PeePeePeePeterPan. Welcome to the Lucky Mobile Community, and thanks for reaching out.

Yes, that is the purpose of auto top-ups - to offer you as the user peace of mind, knowing that your monthly top-up is going to be taken care of automatically. 🙂

An important note to keep in mind: if a credit card is added or updated with less than 2 days before the Anniversary/Monthly Charge Date, you will need to manually top up to maintain a positive balance for the current month.

Let us know if you have any further questions. Best wishes.

— Kris

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LuckyMobileKris
Moderator

‎09-13-2025 08:35 AM

Good morning, @PeePeePeePeterPan. Welcome to the Lucky Mobile Community, and thanks for reaching out.

Yes, that is the purpose of auto top-ups - to offer you as the user peace of mind, knowing that your monthly top-up is going to be taken care of automatically. 🙂

An important note to keep in mind: if a credit card is added or updated with less than 2 days before the Anniversary/Monthly Charge Date, you will need to manually top up to maintain a positive balance for the current month.

Let us know if you have any further questions. Best wishes.

— Kris

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