Sim card not working after pay in the last step to activate it

[fran]

So basically I got a new Sim Card, I completed all the steps and just after pay, I got a technnical error on the website, I check the bank and I see a transaction that has been "canceled by Lucky mobile" (thats literally what I read in the app). Still I got the agreetment email with all my info and phone number.  Then I try to go to my account but it says I don´t have any services, not even a phone number? They I try to reactivate the SIM card and suprsingly it allowes me to do all the steps using the same SIM card barcode number... just that my current phone number doesn´t appear in the list when it ask me to pick one so... I guess that phone number I picked the first time is linked to my account somehow? So I´m here writting al this just before step any further

[Shauna]

I'm in a similar boat, it won't take my first manual top up (technical error). For me, my service is now suspended so I'm without the ability to call to talk to someone. So frustrating. 

[Ayisha]

I’m facing the same issue. Is it working for you now ?

[LuckyMobileKris · Accepted solution]

Good morning, everyone. Thanks for your posts, and welcome to the Lucky Mobile Community.

We wanted to check in and see if any of you three were still having issues activating your services with Lucky Mobile. If not, it would be greatly appreciated if you could provide some insight into what steps you may have taken - that way, future users with possibly similar issues may know how to solve it themselves. 🙂

Otherwise if you're still having issues, try going to luckymobile.ca/activate while in Incognito mode with no add-ons enabled in your browser of choice and following the activation process again.

Let us know if you have any further questions. Best wishes.