Solved: Service in Alberta? - Lucky Community

No service, no data, cannot send or receive calls and texts. And I guess my sim card that's been registered on lucky for 2+years, is now Unregistered,somehow?......?

1 ACCEPTED SOLUTION

Accepted Solutions

Hi there @LT010042.

Welcome to the Community.

Are you still having issues with your Lucky Mobile service? If so, the Community will need more details to be able to assist:

Have you restarted your phone?
Have you removed and re-inserted the SIM card?
Have you recently topped up your balance?

We would also recommend taking a look at our Support page on I’m having issues with my service (calls, text, data)

Looking forward to hearing back.

— Kris

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2 REPLIES 2

Hi there @LT010042.

Welcome to the Community.

Are you still having issues with your Lucky Mobile service? If so, the Community will need more details to be able to assist:

Have you restarted your phone?
Have you removed and re-inserted the SIM card?
Have you recently topped up your balance?

We would also recommend taking a look at our Support page on I’m having issues with my service (calls, text, data)

Looking forward to hearing back.

— Kris

Hi,

I bought the card in Edmonton one month ago, and it was working fine. Today, I am going on a business trip to the Vancouver area. After leaving Alberta, I found that my phone could no longer make or receive calls while at a rest stop. However, I can still use mobile data to browse the internet and send/receive text messages.

BTW: I am sure my plan states that I can make and receive calls throughout Canada.