Service after activation

[Murph16]

How long does it take to receive reception after activation? Mine is taking forever 

[LuckyMobileKris · Accepted solution]

Hey there @Murph16 ,

Welcome to the Lucky Mobile Community and thanks for reaching out.

When activating a new account, a small processing delay can occur. Are you still having issues or you're up and running?

You can also find useful information on our support article I’m having issues with my service

Keep us posted.☺

[Ad]

Paid top up charge .still.not working

[iluvityee]

I need help, i’m trying to setup my eSIM that I got in my email and it’s not working, none of my data or minutes isn’t working, idk what to do, I already bought at $32 phone plan but nothing isn’t working.

[JungHeeYeon]

I charged my fare $30 

but my data was not working 

so i charged more fare 

but it is still not working 

how can i do and can i refund fare?

[LuckyMobilePatricia]

Good morning @Ad & @iluvityee & @JungHeeYeon 

Thank you for reaching out to the Lucky Mobile Community.

We are just checking in to see if your service is working now. If you continue to have any trouble please check out the support article in our Helpful reply

Let the Community know if you need anything else.

- Patricia

[MegMac]

Why can I not text or call on my phone.  There is no service depsite the monthy charge being applied two days ago, and no data usage?

Customer service obviously not helpful.

[LuckyMobileAntgio]

Good morning @MegMac ,

Thank you for reaching out to the Lucky Mobile Community.

We are just checking in to see if your service is working now. If you continue to have any trouble please check out the support article in our Helpful reply

Let the Community know if you need anything else.

[Chrissy]

I have kind the same problem. Activated my SimCard and topped up yesterday. Data isn't working and reception is awful. I only have one or two bars and no reception at all when I'm in my house.

Very annoying! 😕

[LuckyMobileAntgio]

Good morning @Chrissy ,

Thank you for reaching out to the Lucky Mobile Community.

We are just checking in to see if your service is working now. If you continue to have any trouble please check out the support article in our Helpful reply

Let the Community know if you need anything else.

[Rose25]

Hi, 

I activated my new lucky mobile sim 3 days back. My internet and messages are working well but I'm unable to make or receive calls. When I dial a number the call goes completely silent, doesn't even ring and then disconnects. All the calls I receive are going straight to my inbox and I can't access my inbox. 

One thing I noticed was that when I try to make a call immediately after dialing the number, the signal goes completely zero for a few seconds. 

Can anyonehelp me please?